For Customers wishing to apply for credit and pay for their order on 30 day terms download our Net 30 Application Form.
For Customers wishing to pay for their order with a C.O.D. check or with a credit card download either our C.O.D. Application Form or our Credit Card Application Form.
You may fax your completed forms to 608-831-6656.

Orders from registered accounts are accepted by fax, over the phone or through this website.
Customer Service: 800-788-8601 or 608-831-3554 Mon-Fri from 8:00 am to 4:30 pm central time
Fax Orders: 608-831-6656

Registered accounts can request a password here. Our customer service will contact you within the next business day with online access information. You can also call us at 800-788-8601 Mon-Fri from 8:00 am to 4:30 pm Central Time. If you do not have a Weiner’s account, please refer to question 1.

First time orders require a minimum purchase of $140; all subsequent orders need to reach a minimum of only $70.

Most regular orders will be processed and shipped within the next business day. Special shipping and delivery requests need to be noted at time of ordering.
Although we stock all products in our catalog, your large case quantity orders might need special processing and handling. Our Customer Service will contact you with details.

Although we cannot guarantee the addition, we will make every possible effort to accommodate your request. Please contact us within a couple of hours from placing your original order. All processed orders leave our building by 2:30 pm Central Time.

Please specify your request in advance; we will make every possible effort to accommodate you.

All history of orders placed online is available by simply logging into your account and selecting the Order History option from the Account Manager drop-down menu in the top right corner of the screen.

Just call us at 800-788-8601 or place your inquiry here, and we will contact you with details and/or provide you with an answer as soon as we can.

All out of stock products will be noted on your invoice. Backorders are available only under customer’s specific request and if their value reaches $40 or more.

Whenever a product is not in stock, we will try to substitute it for a similar product of comparable value. If you do not desire product substitutions you must specifically request it at the time of placing your order.

Only authorized returns will be accepted.
Merchandise will need to be in full package quantities, free of all markings and or pricing labels and within four months of purchase date. We retain the right to charge a 10% restocking fee on all returned products.
Call our Customer Service Department at 800-788-8601 to successfully process your return. Please follow the above guidelines and have as much information available including detailed reasons of your return so we can promptly process your request. At that time you will be given important information regarding RGA numbers, freight responsibilities and or restocking fees.

At time of delivery, please check all your packages to be free of visible damages. When damages occur, they need to be noted and signed by the delivering driver; otherwise claims will be very difficult to process. To successfully receive credit for any concealed damage, shortage or discrepancy you must immediately report it/them to Customer Service Department at 800-788-8601.

Please click here for the U.P.S. ground service map for the approximate scheduled delivery time of your order within the continental U.S. and Puerto Rico.

All orders to the continental U.S. and Puerto Rico are shipped via U.P.S. ground. Orders to Alaska, Guam, Hawaii and the Virgin Islands are shipped via U.S.P.S. Priority Mail. Any order that need to be sent U.P.S. air must be placed over the phone.

If you provide us with your e-mail address and request to receive tracking information, you will be immediately be notified after your order has been processed with all tracking information and instructions.

We do not accept P.O. Boxes as valid shipping addresses.

We accept payments three ways, 1) on 30-day- terms, 2) by credit card and 3) by C.O.D.

Please download a copy of our credit application here and fax it to 608-831-6656. Depending on how forthcoming your trade references are, the credit process usual takes from 5 to 8 business days. We will contact you after your credit has been established.

We accept Visa, Master Card, Discover Card and American Express through Chase Bank’s secure network. We do not process credit card payments through our website.

C.O.D. payments are accepted only for orders under $300. Your business check will be collected by the U.P.S. driver at time of delivery. An additional charge of $9.00 per package will be applied to all C.O.D. orders.

In your account you may set up multiple shipping addresses for your orders to be shipped to.

Enter your account number or registered email address and click the Forgot password link at the bottom of the login page. Instructions on how to reset your password will then be sent to your email address.

Check all of your junk and spam e-mails folders. If you have received any emails from Weiner’s Ltd., please add us to your safe sender list to receive future messages in your Inbox folder. If you still have not received your password, please e-mail us again.

You can make those changes at the Contact Information portion under the My Account page once you log into your account. Please also remember to notify us of any changes, so they can be changed in our records.